The general terms and conditions of the online store (hereinafter: online store) have been drawn up in accordance with the Slovene Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Law on Electronic Communications (ZEKom-1). On 25th May 2018, the  General Data Protection Regulation entered into force (GDPR). We value your privacy in our company, so we always carefully protect your information. You can find more information about protecting your personal information here. The online store is managed by the company (hereinafter referred to as the seller):
  • KRDR d.o.o.
  • Neverke 52, 6256 Košana, Slovenija (EU)
  • Registration number: 6909787
  • Tax number: SI42902029
  • Transaction account: SI56 6100 0001 1691 757 (Delavska hranilnica)
  • Email:
The general terms and conditions determine the functioning of the online store, the rights and obligations of the user and the online store, and regulate the business relationship between the seller and the buyer. The buyer is bound by the general terms and conditions effective at the time of the purchase (submission of the online order). Prior to the submitting the order, the buyer is warned about the general terms and conditions every time and agrees to them by submitting the order.


A visitor can become a member by signing in during the purchase process by selecting a box under the contact details form – create an account. A visitor who does not register or check the box – creates an account, becomes a guest. Both the guest and the member of the online store (hereinafter referred to as the user) have the right to purchase in an online store. When registering into the online store, the visitor obtains a user name that is identical to his e-mail address and the password he chooses himself, thereby becoming a member. The Web Store’s member username and password enable and provide access to the information entered. A member may at any time replace his email address and password with another. If a member forgets his password, he can obtain a new one by going to the lost password page ( enter his email address into the box to which we send him the password reset link.


The seller undertakes to provide the buyer, before the former is bound by the contract or offer, the following information:
  • information about the seller’s business (name and registered office, registration number).
  • contact information that enables the user to quickly and effectively communicate (e-mail),
  • the essential characteristics of an item or service (including sales services and guarantees) and the period of validity of this information,
  • accessibility of items (every product or service offered on the site should be accessible within a reasonable time),
  • terms of delivery of items or services rendered (manner, place and deadline of delivery),
  • all prices must be clearly and unambiguously determined and it must be shown whether they already contain taxes and transport costs or other charges.
  • method of payment and delivery,
  • time of validity of the offer,
  • a time limit within which it is possible to cancel the contract and the conditions for withdrawal; moreover, also if, if and how much the customer will be charged for a return of the item,
  • clarification of the complaint process, including all contact details of the contact person or customer service.


Due to the nature of online operations, the online store offer changes often. The prices in the online store are the same for both registered members and online shop guests. All prices are in EUR (Euro) and do not include VAT. Prices do not include delivery or shipping costs. These are displayed before the order confirmation and vary depending on the quantity of items and the place of delivery or shipment. Prices are valid at the time of the order and do not have a predefined validity. The prices apply in the case of payment with the payment methods below, under the conditions set out below.


Despite the desire to provide accurate information, the price information may be incorrect. In this case, or if the price of an article changes during the processing of the order, the seller will allow the buyer to withdraw from the contract (purchase) or refund the difference in the purchase price. A sales contract between the seller and the buyer is concluded at the moment when the seller confirms the order (the customer receives an e-mail about the confirmed order). From this moment, all prices and other conditions are fixed and apply to both the seller and the buyer. The purchase contract (i.e. the first electronic message about the status of the order) is stored electronically on the seller’s server.


The seller offers the following payment methods:
  • by transfer to the account of the seller based on the offer / quotation,
  • with PayPal payment.


The seller also sends an invoice together with ordered items. The invoice contains the price and all costs related to the purchase and a notice of the right of withdrawal. The buyer is obliged to verify the correctness of the data before submitting the order. Later objections raised regarding the regularity of issued invoices are not taken into account. In case you want to receive an invoice for a company, also fill out the boxes such as the business name and company tax number in the process of purchase.


The discount code or coupon offers various benefits in the online store. You can find an active discount code on the cover page of the advertisement message, on the page of each department, in the commercial e-mails of the online store and other media. The discount code offers different benefits and discounts. Each code is time-limited so it should be used within a limited time limit, otherwise it is invalid. Applying a benefit or discount code:
  • At the end of the purchase in the window (coupon code), enter your discount code and click on the button (confirm the coupon).
  • Only one code can be applied per purchase.
  • When you enter the discount code, the discount value is automatically deducted from the price of your order. The amount to be settled remains.


Placing the order

After ordering, the customer receives an email message that the order has been accepted. A registered user (member) can always access the status of the order and the content of the order on the store website. The seller shall review the order within a reasonable period of time and confirm it or reject it for a reasonable reason and inform the buyer thereof. The seller can contact the customer to verify his information or ensure the accuracy of the delivery by calling his contact telephone number or contacting him by e-mail. The buyer can cancel or alter his order within four hours, by communicating it in writing to the seller via an electronic message. If the delivery period is long and the buyer does not want to wait, the buyer can notify the online store, which will remove the item from the order and return the customer the amount already paid.

Order closed

At the latest within three days, the seller prepares and dispatches the order and informs the customer via e-mail. In the event that the buyer decides to cancel the order in due time, he must inform the seller as soon as possible via e-mail (, and the latter returns the already paid amount to the former.


The purchase procedure for legal entities is exactly the same as for natural persons, but in the process of purchasing, additional blank boxes must be filled out (company name, tax number of the company). If you want an invoice to company, you accept the terms and conditions that apply to companies. The main difference is in the possibility of withdrawal from the contract: we allow companies, independent entrepreneurs and other legal entities to return the items delivered under the warranty conditions. The listed legal entities do not have the option of withdrawing from the contract within 14 days of the receipt of products without a reason, as is the case for consumers (natural persons). If you are eligible for a return of the item, you can receive a replacement for the same item. Unfortunately, refunding is not possible. For the purchases of legal entities, the General Terms and Conditions of the Online Store shall also apply, in contrast to the aforementioned option of withdrawal from contract. Learn more about refund options under warranty terms below on the page or on the refund page.


The buyer has the right (exclusively for natural persons) to, in ( 14 30 days after the receipt of the items, inform the seller of the withdrawal from the contract without the stated reason. The time limit shall start to be counted from the day the buyer took over the item. The buyer must return the item to the seller undamaged, unused and unchanged, unless the item is destroyed, defective, lost, or its quantity decreased, without the buyer being at fault. The only cost related to the withdrawal from the contract that the buyer is liable to pay is the cost of returning the goods. The latter must be returned to the seller no later than within 30 days of the notice of cancellation (of purchase). The refund of the payments made will be made as soon as possible and at the latest within 30 days from the receipt of the notice of withdrawal. Payment of refunds is made exclusively to the transaction account of the customer. In the event of withdrawal from the contract where the delivery was charged, only the amount that includes the items will be returned to the buyer. The cost of delivery is borne by the buyer. In case of withdrawal from the contract where the discount code was used, only the paid amount is returned to the buyer. The discount code is deemed to be a means of payment in the event of withdrawal and is returned to the buyer in the same format (new discount code). The buyer will cancel the contract by e-mail The product purchase contract cancellation form is available to the buyer at In the event of withdrawal, the buyer returns the item to: KRDR d.o.o., Neverke 52, 6256 Košana, Slovenia. The return of the received products to the company within the deadline for withdrawal from the contract shall be considered a notice of withdrawal. Shipments with collect payment will be rejected. Find more information about the customer’s cancellation of contract



Items are warranted, if so stated on the warranty card or in the invoice. The warranty is valid taking into account the instructions on the warranty card and when submitting an invoice. The warranty period is stated on the warranty card or in the invoice. The form for returning the item under warranty is located at The warranty information is also provided on the product presentation page. If there is no warranty information, the item has no warranty or information is not known at this time. In the latter case, the buyer can contact the seller who will provide up-to-date information. For more information, see the page

Material defect

According to the Consumer Protection Act (ZVPot), the error is material:
  • if the item has no qualities necessary for its normal use or for marketing;
  • if the item does not have the characteristics necessary for the particular use for which the buyer buys it, which the seller has known of or should have known of;
  • the product has no qualities and distinctions that were explicitly or silently agreed or prescribed,
  • the seller has delivered a product that does not match the sample or model, unless the sample or model was shown only for notification purposes.
The buyer may issue a complaint of a material defect on the item within two months of the detection of a material defect by informing the seller of the defect on the e-mail address The buyer must describe in detail the defect and allow the seller to review the item. If the defect is not controversial, the seller must meet the buyer’s request within eight days. If the defect is controversial, it also applies that the seller must provide a written response within the same period. A buyer who properly informs the seller of a material defect has the right to require the seller to:
  • remove the defect on the item
  • returns the paid amount in proportion to the defect,
  • the item is replaced with another flawless item,
  • refunds the paid amount upon return of the item.
The seller is no longer responsible for defects that appear on the item after two years from the takeover, The form for reporting a material defect is located on the link


The seller dispatches the order no later than within three business days, if the product is in stock or in the foreseen and notified deadline, if the product is not in stock. If the seller is absent or unable to dispatch orders, he will inform visitors, guests and members of the online store before the order, and inform them of new dates of dispatch of orders. Delivery is done via Postal Service of Slovenia, GLS, FedEx or other delivery service. The delivery price is displayed before the order confirmation and is different depending on the quantity of items and the place of delivery or shipment. Delivery of items ordered in an online store is enabled in the European Union, and in some cases in the USA and Canada.


The seller uses appropriate technological and organizational means to protect the transmission and storage of personal data, orders and payments. For this purpose, the seller uses the Let’s Encrypt certificate issued by an authorized organization for this purpose


The Seller undertakes to permanently protect all personal data of the user in accordance with the ZVOP-1 and Regulation (EU) 2016/679 (General Regulation on Data Protection) – (GDPR). You can find more information about protecting your personal information here.


The seller will contact the user via means of distance communications only if this user explicitly does not contradict and in accordance with the ZEKom-1 provisions. The seller’s advertising emails will contain the following elements:
  • they will be clearly and unambiguously labeled as advertising messages,
  • the sender will be clearly visible,
  • various specials, promotions and other marketing techniques will be marked as such. Also, the conditions for participation in them will be clearly defined,
  • the way to unsubscribe from receiving ad messages will be clearly presented,
  • the user’s wish not to receive advertising messages anymore will be explicitly respected by the provider.


Ratings, opinions and recommendations written by customers are part of the online store’s functionality and are intended for the community of all users. The seller allows the opinion to be written by any user of the online store and reviewed by the seller before the final publication. The seller will not post opinions or contributions that are in any way offensive, inappropriate or which, according to the seller’s assessment, do not offer benefits to other users and visitors. By submitting an opinion or comment, the user explicitly agrees with the terms of use of his opinion or comment, allows the seller the publication of a part or all of the text in all electronic and other media. The seller has the right to use the content of an opinion or commentary for unlimited time and for any purpose that is in its business interest, including the publication in advertisements or other marketing communications. At the same time, the author of the opinion declares and ensures that he owns material and moral rights for written opinions and comments, and that these rights are transferred to the seller in a non-exclusive time-unlimited manner.


The seller does not accept orders in the online store from someone who is known or believed to be a child, without having the permission of his/her parents or guardians. The seller  does not offer free access to products or services that are harmful to children in the online store. The seller will not accept any personal data concerning children without the explicit permission of parents or guardians, nor will he/she release information received from children to third parties other than parents or guardians. Any communication intended for children will be appropriate to their age and will not take advantage of children’s trust, lack of experience or sense of loyalty.


Online store and all information on it, image items, graphic and video elements on the website are protected by the Copyright Act and may not be reproduced or used without prior written permission. The trademark and the logo are owned by the seller’s business.


The seller is working to the best of its ability to ensure that the data published on the website is up-to-date and correct. Nevertheless, the characteristics of the items, the delivery period or the price may change so quickly that the seller fails to correct the information on the web pages. In such a case, the provider will notify the buyer of the changes and allow him to withdraw from the order or to replace the ordered item. the seller is not responsible for the content of opinions on items, written by visitors. The provider, before publishing, reviews and rejects those opinions, which include obvious falsehoods, are misleading or offensive. The provider is not responsible for the information in the opinions and is disclaimed from any liability arising from the information in the opinions. Although the seller is trying to provide accurate photographs of sales items, all photographs should be taken as symbolic. Photos do not ensure the properties of the item. The seller has the option of withdrawing from the contract with the client only if a clear error is detected (Article 46 of the OZ). A clear error is defined as essential properties of the item and all errors, which, by custom in traffic or by intention of the client, count as decisive and the seller, should he know of them, would not confirm them or conclude a contract. This includes obvious price errors. The Seller reserves the right to change the General Terms and Conditions at any time and in any way, regardless of the reason and without prior notice.


The seller respects the applicable consumer protection legislation. The seller strives to fulfill his duty to provide an effective complaint handling system. In the event of a problem, the buyer can contact the seller by e-mail. The complaint is submitted via the e-mail address The complaint processing procedure is confidential. The seller is aware that the essential characteristic of consumer disputes is the disproportion between the economic value of the claim and the time needed and the costs arising out of the settlement of the dispute, which is also the main obstacle for the consumer not to bring a dispute before the court. That’s why the seller strives to do their best to resolve any dispute by mutual consent.


In accordance with the legal norms, the seller does not recognize any performer of out-of-court settlement of consumer disputes as responsible for resolving a consumer dispute that the consumer could launch in accordance with the Out-of-Court Consumer Dispute Resolution Act. The seller who, as a provider of goods and services, enables online commerce in the territory of the European Union, publishes on his website an electronic link to the online dispute resolution platform (SRPS). The platform is available to consumers on the link: That legislation arises from the Act on the extra-judicial settlement of consumer disputes, Regulation (EU) No. 524/2013, of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC. General conditions were adopted by Robert Kristan (KRDR d.o.o.), in Neverke, on 1st Dec. 2018 I wish you plenty of pleasant and favourable purchases in our online store!